Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, password)
• Profile information (professional credentials, bio, portfolio, hero images)
• Payment information (processed by Stripe; we do not store card details)
• Project briefs and milestone communications
• Support requests

1.2 Automatically Collected Information

• Device and browser information
• IP address and approximate location
• Usage patterns and platform interactions
• Cookies and similar technologies (see Section 5)

2. How We Use Your Information

2.1 To provide and maintain the Platform, process payments, facilitate communication between Clients and Designers, and send account and service notifications.

2.2 With your consent, to send product updates or marketing communications. You can opt out at any time.

3. Information Sharing

3.1 Between Users

Certain profile information (name, credentials, portfolio, reviews) is visible to other users to facilitate the marketplace.

3.2 Service Providers

We share information with trusted providers who help operate the Platform, including Stripe (payments), Supabase (hosting and data storage), Cloudflare (file storage), and Resend (email delivery). These providers are bound by their own privacy and security obligations.

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our users.

4. Data Security

We use industry-standard measures including encrypted data transmission, encrypted storage, and access controls. No system is completely secure; we will notify affected users and applicable authorities in the event of a data breach as required by law.

5. Cookies and Tracking

We use essential cookies required for the Platform to function, and may use performance cookies to understand usage patterns. You can control cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to certain processing. To exercise these rights, contact privacy@houseplanhub.com.

7. Data Retention

We retain account information until account deletion or as required for legal and tax compliance. Transaction records are retained as required by applicable financial regulations.

8. International Data Transfers

HousePlanHub operates internationally. Your information may be processed in countries other than your own, with appropriate safeguards in place.

9. Children's Privacy

HousePlanHub is not intended for individuals under 18. We do not knowingly collect information from anyone under 18.

10. Third-Party Services

Our Platform integrates with third-party services (payment processing, hosting, email delivery). These providers have their own privacy practices, described in their respective policies.

11. Policy Updates

We will notify users of material changes to this Policy via email or in-Platform notice.

12. Contact

Privacy questions: privacy@houseplanhub.com

Data Protection Officer: dpo@houseplanhub.com

Arquos, Peterborough, Ontario, Canada